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Benchmarking E-government: A global perspective
May 2002
United Nations - Division for Public Economics and Public Administration; American Society for Public Administration
Since the mid -1990s governments around the world have been executing major initiatives in order to tap the vast potential of the internet for the distinct
purpose of improving and perfecting the governing process. Like the personal computer, the internet has become an indispensable tool in the day-to-day
administration of government. In an effort to gain an appreciation of the global e-government landscape in 2001, the American Society for Public
Administration (ASPA) and the United Nations Division for Public Economics and Public Administration (UNDPEPA) undertook a research study analyzing
the approach, progress and commitment on the part of the 190 UN Member States.
Broadly defined, e-government can include virtually all information and communication technology (ICT) platforms and applications in use by the public sector. For the purpose of this report however, e-government is defined as: utilizing the internet and the world-wide-web for delivering government information and services to citizens.
In order to maximize e-government's effectiveness and realize its vast potential, several fundamental conditions must exist in order to facilitate an enabling environment. The study's primary goal was to objectively present facts and conclusions that define a country's e-government environment and demonstrate its capacity (or lack of) to sustain online development. This was accomplished by a comparative analysis of fundamental information technology (IT) indicators and critical human capital measures for each UN Member State.
Keywords: e-government, global perspective
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