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Social accountability sourcebook - chapter 3: Methods and tools
2006
The World Bank
This section provides guidance on the methods and tools that are most frequently used to implement social accountability. These tools are used to improve different functions of the public sector – from the decision making processes that are conducted during policy and planning to accounting of outputs and service provision.
Social accountability tools work best when both citizens and the public sector find mutual benefit and value in their use. Citizens can seek significant gains in improving transparency and influencing public sector decision making. Service providers and public officials benefit from transparent management and improved legitimacy. In many countries, however, the public sector’s commitment to transparency, inclusive decision-making, and citizen engagement is uneven. In this context, social accountability tools are often introduced through pilots, or incrementally to build support for more inclusive and transparent governance. Similarly, civil society and citizens may not be willing to support social accountability due to mistrust of the public sector, passiveness, or lack of a culture of civic engagement. Social accountability tools are thus introduced in a gradual way to build such a culture to strengthen or create a demand side pressure for better governance.
Keywords: sourcebook, methods, tools
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