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Rwanda citizen report and community score cards
February 2006
Organization for Social Science Research in Eastern and Southern Africa
The CRC and CSC study was commissioned by the Ministry of Local Government, Good Governance, Community Development and Social Affairs.
The aim was to gather data and information on a pilot scale regarding how citizens rate the quantity and quality of services delivered in the health and
education sectors.
For Kigali City an additional questionnaire elicited responses on how citizen’s views plot distribution services. Secondly through CSC the aim was to assemble community perceptions on accountability and efficiency of service delivery. The data collected and results in this report were
gathered from 4 provinces of Rwanda; namely Cyangugu(West), Gisenyi(West), Kibungo(East) and Kigali Ville. The names in bracket represent new administrative provinces. In each of the provinces, ‘secteurs’ from both rural and urban districts were visited.
Keywords: Rwanda, citizen report
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