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ANSA-Africa is a project of the Economic Governance Programme, IDASA
  Themes > Service delivery
  Service delivery
In many countries in Africa the responsibility of providing basic services to the people and bringing about development has been delegated to local government authorities. The types of services that a local government authority may require to provide includes housing, water , electricity, roads and transport, health facilities and other social services. Local governments are also required to bring about local economic development through the implementation of various initiatives. As a consequence local government authorities have to be able to effectively identify and target the neediest communities, have systems in place to track expenditure on projects and be able to determine if the allocation of resources has had an impact.

In many instances, the ability and capacity of local government agencies to provide basic services of a suitable quality has not been there. In other instances the inability to provide services to the people has been linked to high levels of corruption within the local government structures. Local government authorities have also been accused of either under or overspending their budgets. Furthermore, they have not been able to address many of the problems that affect the local government, because of a lack of information and know-how.

Considering the above, it is important that any work done within the social accountability arena should have a strong focus on service delivery within the local government environment. Areas to focus on would include the development of local government's capabilities to bring about effective delivery of quality basic services. Although the most immediate need is to improve the ability of citizens to engage with the local authorities so that they may be empowered in gaining an understanding of where the priority areas are and what the local government authorities are planning to do. It will also give citizens an opportunity to hold local government authorities accountable for the delivery of services.

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The Citizens' Budget: A simplified version of the National Budget 2010/11
2010

Policy Forum has released a simplified version of the national budget for the financial year 2010/11 as part of its objective towards encouraging active citizens' voice through the popularisation of government documents. Policy Forum believes and making budgetary information more accessible to the…

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Electricity Governance Initiative (EGI) Newsletter: Volume I, Issue 2
August 2010

Electricity Governance Initiative in South Africa has released a groundbreaking report, “The Governance of Power: Shedding Light on the Electricity Sector in South Africa.” The report, coordinated by Idasa, contains hard-hitting analysis of the governance challenges facing key national institutions,…

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The MPs Budget Watch: Budget Digest
July 2010

This years' budget was prepared at a time when the country had received adequate rains and against a backdrop of political stability and an economy that had showed signs of recovery.

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Demanding Good Governance: Lessons from Social Accountability Initiatives in Africa
Mary McNeil and Carmen Malena, 2010

This is a challenging time for Africa. The combined effects of the global economic crisis, the need for equitable allocation of natural resource assets, and the ever-changing balance of influence and power between the developed and developing worlds are requiring African countries to re-evaluate their…

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Social accountability in the water and sanitation sector: Selected readings
22 July 2010

In recent years the Honduran municipality of Puerto Cortés has received significant attention for managing its own water and sanitation sectors. National reforms made this possible.

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Natural resources revenue management as a means for poverty reduction
Martin Osok, 2 July 2010

Governance as the exercise of political authority for purposes of managing the affairs of a society has been around throughout the history of mankind. Its formalization in the era of the modern political state has sharply brought to focus the reciprocal relationship between the state and her citizens.…

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Millennium Development Goals Report Card: Learning from Progress
2 July 2010

The last two decades have shown that it is possible to defeat the scourge of poverty. Progress has not been uniform across countries, and there have been setbacks and disappointments. But overall, the rate of progress in reducing poverty and in increasing access to basic health, education, water,…

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Will Shs 1.5 trillion be well managed? Findings from the performance audit of road works
26 June 2010

Poor transport networks are a huge obstacle to economic growth in Tanzania. To address this, significant money is allocated in the budget to infrastructure development.

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Gender Budgeting Report 2010-2011
25 June 2010

We strongly believe that people are at the centre of a comprehensive and sustainable social and economic development framework. At the end of the day all activities of the government must create positive impact for people. Since the people comprise heterogeneous groups which face different realities,…

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What Will It Take to Achieve the Millennium Development Goals?
June 2010

Based on a review of 50 country studies, this Assessment finds that the resources and know-how necessary to achieve the MDGs exist. Acceleration of progress over the next five years will need to focus on continuing proven strategies, policies and interventions and making a radical break with those…

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Social accountability: Tools and mechanisms for improved urban water services
Written by Yael Velleman, Supported by Timeyin Uwejamomere, Mary O’Connell, Tom Slaymaker and the Policy and Campaigns Department at WaterAid, June 2010

The WaterAid paper Water utilities that work for poor people - increasing viability through pro-poor service delivery discussed the need for specific pro-poor measures to ensure water service provision to poor urban populations.

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Gender Mainstreaming in Local Economic Development Strategies: A guide
2010

Taking into account the needs, priorities and opinions of both women and men of the territory, ensuring that both benefit equally from social change and economic growth, and that gender inequalities are eliminated, are all essential for the success of any local economic development (LED) strategy…

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INFONET: Citizen's engagement in enforcing accountability for the improvement of service delivery in Kenya
John Kippchumba and Phillip Thigo, June 2010

The Social Development Network’s main aim is to promote and facilitate effective strategic alliances among members and interested groups within Kenya. As a network, SODNET’s mandate is anchored on the need to restore the institutional integrity and civic sovereignty of the social sector. INFONET,…

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The Working Paper Series: A Summary
2010

The CoST Working Paper Series is intended to support the rollout of CoST and transparency in the construction sector more generally. This note summarizes the series.

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Nigerian Procurement Observatory launches
4 June 2010

Lagos: The Nigerian Procurement Observatory is now live, online real time. The Observatory is a procurement monitoring web portal, developed in consultation with many NGO's and development agencies in Nigeria. It provides free online…

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Communiqué issued at the end of the Training-the-Trainers Capacity Building on the Public Procurement Act (PPA) 2007 Monitoring and Observation for CSOs
4 June 2010

The workshop, which was organized by Civil Society Legislative Advocacy Centre (CISLAC) in collaboration with Bureau of Public Procurement (BPP), had a consortium of CSOs and other Non-State Actors (NSAs) in attendance.  Also in attendance are the Executive Director of CISLAC Auwal Musa Rafsanjani…

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Delivering Service Indicators in Education and Health in Africa: a proposal
Tessa Bold, Bernard Gauthier, Jakob Svensson and Waly Wane, 2010

Access to quality services – in particular in health and education – has been recognized as fundamental for wellbeing and economic development (World Bank, 2003). However, in Africa and other developing countries, service delivery is often poor or nonexistent: schools and health clinics are not open…

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Aid and Budget Transparency in Mozambique: Constraints for Civil Society, the Parliament and the Government
May 2010

Transparent budget processes are critical in democratic societies and citizens have the right to know where and how their resources are being invested. In Mozambique, where nearly half of the budget is financed by external aid, aid transparency becomes an important factor in supporting this democratic…

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Newsletter of Idasa's Local Governance Unit: Local Governance Barometer
May 2010

With the recent wave of democratisation in southern Africa the emphasis is now on how to improve the system of local government. Democratisation in the region marked the development of municipal legislation which requires not only that policies, structures and processes change, but that the very culture…

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The challenge of Nigeria@ 50: Civil society perspective
Otive Igbuzor, 6 May 2010

Nigeria is fifty years old having gained independence in 1960. Fifty years is a significant year in the life of any organisation or nation. It is the year of jubilee and it has symbolic and spiritual significance. It is therefore a good year to reflect on the challenges facing the nation.

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The Nairobi Declaration on Taxation and Development
8 April 2010

In March 2010 delegates from 17 countries and 3 continents met in Nairobi, Kenya for a Pan-African Conference on Tax and Development. Hosted by Tax Justice Network for Africa, the conference had three key themes: harnessing domestic tax policies for development; taxation of extractive…

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Building cities: neighbourhood upgrading and urban quality of life
Eduardo Rojas, 2010

Throughout the Latin American and Caribbean (LAC) region, public resources are commonly used to solve the physical and social integration problems of illegal city neighbourhoods. These settlement upgrading programmes, as they are known, are integrated interventions financed with resources from central,…

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Ethics, accountability, transparency, integrity and professionalism in the public service: the case of Uganda
Dr David KW Ssonko, April 2010

Scandals involving public officials have often captured world attention. Most of these scandals are as a result of the deteriorating ethical behaviours of the public officials who have indulged themselves into all sorts of malpractices. There is therefore a genuine demand that public sector institutions…

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Southern Africa: 2020 vision
Edited by Mark Hannam and Jonathan Wolff, 17 March 2010

On the 24th and the 25th of August 2009, a conference took place in Windhoek, Namibia with the title: Southern Africa: 2020 Vision. Public Policy Priorities for the Next Decade. The conference brought together academics, civil society activists, politicians and…

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Silent and lethal: How quiet corruption undermines Africa's development efforts
2010

The corruption that often captures newspaper headlines and provokes worldwide public disapproval is dominated by loud “big-time corruption,” notably administrative and political corruption at the highest government levels.

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Forum Syd Africa: Social accountability baseline study in Tanzania
16 March 2010

Forum Syd is seeking the services of a qualified consultant to carry out a baseline study for the Social Accountability Program in Tanzania.

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Parliament and the MDGs in the context of the changing aid architecture: prioritizing South-South cooperation and NEPAD
March 2010

AWEPA and the Spanish Senate hosted the EU Presidency Seminar on Africa entitled “Parliament and the MDGs in the Context of the Changing Aid Architecture: Prioritizing South-South Cooperation and NEPAD”.

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E-Learning toolkit on the Citizen Report Card (CRC) methodology
2010

The CRC methodology is based on the premise that feedback on service quality, collected from communities with the help of a sample survey, provides a reliable basis for communities and local governments to engage in a dialogue and partnership action to improve the delivery of public services.

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The governments accountability report 2008/09
March 2010

This is the fifth year since Government formally moved to a system of Programme Budgeting. This move changed the essence of the budgeting approach from a budget system based on the cost of desired inputs to a budget system linked to the results expected from the proposed expenditure.

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Understanding the national budget: a citizens budget for Namibia
Matthias Schmidt, February 2010

This briefing paper makes the case for the introduction of a Citizens Budget for Namibia. Such an easy-to-read, simple overview of the budget highlights would allow a larger share of Namibians to understand the National Budget and make their voices heard when it comes to formulating its priorities.

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CSOs national consultation meeting on Mkukuta assessment findings
January 2010

Fifty five representatives of Civil Society Organisations attended a national consultative meeting in Dar es Salaam from the 18th to 19th of January, 2010 to discuss the MKUKUTA review studies results that will be used to inform on the next drafting of MKUKUTA II.

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Enhancing Accountability in Public Service Delivery through Social Audits: A case study of Andhra Pradesh, India
Ritesh Singh and Vinay Vutukuru, 18 January 2010

The paper examines the effectiveness of social audit as a tool to enhance accountability by measuring the impact of social audit on the implementation of National Rural Employment Guarantee Scheme, the flagship employment guarantee program of the Government of India, in the state of Andhra Pradesh,…

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Local Governance Support Program
30 December 2009

The USAID/Indonesia Local Governance Support Program (LGSP)1 led by RTI International supported “expanding participatory, effective and accountable governance” through an integrated set of assistance activities engaged with local governments (LGs), legislative councils, and civil society organizations…

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Baseline Scoping Study, Citizen perceptions of public accountability and potential for public action
December 2009

Purpose: This report was commissioned by the NTA (National Taxpayers Association) to gauge citizen perceptions of public accountability in Kenya. The study will be used to design a more comprehensive quantitative survey to inform strategy and mechanisms for improved citizen participation…

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Citizen's Report Card on Rural Roads, Getting value for money on investments in rural roads infrastructure
December 2009

In 2008/09 the National Taxpayers Association (NTA) undertook an assessment of roads infrastructure across Kenya to gain an in-depth understanding of the extent to which the Government of Kenya and citizens (who pay for roads infrastructure through taxes) were getting value for money.

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Idasa's preliminary submission to the National Energy Regulator of South Africa (NERSA) regarding the application by Eskom for a Multi-Year Price Determination 2010/11 to 2012/13 (MYPD 2)
30 November 2009

These preliminary submissions are presented by Idasa in response to the invitation by NERSA to comment on Eskom's application for a multi-year determination regarding the amounts it charges for electricity (referred to as the "MYPD 2" or the "tariff application"). Idasa acts as secretariat to the…

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Small-scale agriculture in Southern Africa
November 2009

Idasa’s Public Expenditure and Smallholder Agriculture Project held a conference with the theme, Governance and Small Scale Agriculture in Southern Africa, from November 9-11, 2009. The aim of the conference was to facilitate deliberations on topical agriculture-related issues that affect…

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Constituency Development Funds: scoping paper
6 November 2009

Constituency Development Fund (CDF) schemes are decentralisation initiatives which send funds from the central government to each constituency for expenditure on development projects intended to address particular local needs. A key feature of CDF schemes is that Members of Parliament (MP) typically…

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Sector budget support in practice: local government sector in Tanzania
Per Tidemand, November 2009

This desk study examines the support to Local Government Capital Development Grants (LGCDG) System in Tanzania as a case study of Sector Budget Support.

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A users' guide to measuring local governance
Alexandra Wilde, Shipra Narang, Marie Laberge, Luisa Moretto, 2009

This Guide is intended to respond to an increasing demand from UNDP Country Offices and a wide range of national stakeholders for guidance on the multiplicity of tools and methods that are being used to measure, assess and monitor governance at the local level. The Guide uses the term ‘local governance’…

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State of Local Government in South Africa - Overview Report:  National State of Local Government
2009

Local government in South Africa has contributed to the achievement of a number of significant social and economic development advances, since the ushering in of the new democratic municipal dispensation in December 2000. The majority of our people have increased access to a wide range of basic services…

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Our water, our waste, our town: supporting civil society to engage in urban water and sanitation reforms
22 October 2009

Our water, our waste, our town is a guidance and training manual for civil society organisations showing methods and tactics that can be used in taking action to reform urban water and sanitation utitilies.

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Improving government performance: our approach
September 2009

Government must be more effective in its actions. It must improve the quality of its services. Since 1994 we have successfully expanded access to services. The quality of services has however often been below standard. Massive increases in expenditure on services have not always brought the results…

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Green Paper: National Strategic Planning
September 2009

Growth and development require a long term perspective to frame shorter term trade-offs. A long term plan helps focus government and society to deal with the inevitable short term turbulences in a nation’s progress.

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Guidance notes on services for the urban poor: a practical guide for improving water supply and sanitation services
August 2009

To meet the Millennium Development Goals (MDGs) for water supply and sanitation, project planners and service providers and the poor themselves in developing countries will have to overcome a number of barriers that impede the improvement of services for the poor. These Guidance Notes identify a number…

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The Budgeting Process and the Implications on Social Policies and Poverty Reduction: Alternatives to Traditional Models (Draft)
Cristina Bloj, July 2009

This paper analyzes the key aspects of the budget process, the conditions and players necessary for its execution, and the different management models that have evolved. It gives an overview of the debates regarding the budget process and budgeting approaches, with special focus on two alternative…

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Piloting social accountability in Ethiopia: analytical report with case studies
Gerhard Mai, Lulit Mitik and Workneh Denekew, June 2009

The Protection of Basic Services (PBS) – Ethiopian Social Accountability Project (ESAP) was designed to engage citizens and CSOs in pilot activities to enhance budget literacy and downward accountability in the context of decentralized service delivery.

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A Citizens' Guide to understanding the 2009 federal budget
2009

The Federal Budget is the Federal Government's instrument for allocating public resources among the nation's competing socio-economic needs. It is a financial representation of government's spending plans for delivering public goods and services to our key stakeholders - Nigerian citizens.

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Dignity through Discourse: Poverty and the Culture of Deliberation in Indian Village Democracies
Vijayendra Rao and Paromita Sanyal, May 2009

Employing a view of culture as a communicative phenomenon involving discursive engagement, which is deeply influenced by social and economic inequalities, the authors argue that the struggle to break free of poverty is as much a cultural process as it is political and economic.

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Restoring confidence and increasing responsiveness in state and local government through conditional grants: the experience of Nigeria
Jonathan Phillips, 5 May 2009

Nigeria’s Conditional Grants Scheme (CGS) emerged out of (i) the backdrop of an inefficient and top-down public service in which citizens had for long periods lost confidence, (ii) the recognition of the central role of the country’s federal structure to public service delivery, and (iii) the opportunity…

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Práticas e Procedimentos Orçamentais em África 2008
14 April 2009

A Iniciativa Colaborativa para a Reforma Orçamental em África (CABRI) trata-se de uma rede pan-africana de técnicos superiores do orçamento afectos aos ministérios das finanças e/ ou do planeamento, criada como plataforma para os seus membros partilharem experiências em matéria de programas de reforma…

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Budget Practices and Procedures in Africa 2008
14 April 2009

The Collaborative Africa Budget Reform Initiative (CABRI) is a pan-African network of senior budget officials in ministries of finance and/or planning, created as a platform for its members to share experiences on budget reform programmes and to contribute towards the efficacy of public finance management…

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Evaluation of municipal services in selected wards in Dhaka City Corporation: citizen's perspectives
Mohammad Shakil Akther, Ishrat Islam and Md Musleh Uddin Hasan, April 2009

Dhaka city is the home of more than five million and is one of the most densely populated cities of the world. Dhaka City Corporation is responsible for providing various services to its citizen with its limited resources. ‘Citizen Report Card' is one of the new methods to measure the performance…

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Welcome to the Ninth Edition of the Africa Local Government Action Forum (ALGAF)
6 February 2009

The Municipal Development Partnership for Eastern and Southern Africa (MDP-ESA) is happy to announce and welcome old and new members to the ninth edition of ALGAF which runs from February to November 2009. This edition is divided into four modules on: (a) Corruption; (b) Crime Violence and Security;…

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Citizen’s Constituency Development Fund Report Card for Othaya Constituency
December 2008

This Citizen Report Card (CRC) has been researched and published by the National Taxpayers Association (NTA) to sensitize citizens, elected officials, and civil society rganisations on the management of devolved funds, and the provision of district services.

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Citizen's report card on urban water, sanitation and solid waste services in Kenya: summary of results from Nairobi
1 December 2008

In 2006, a range of locally based stakeholders in Nairobi launched a Citizen Report Card (CRC) to obtain citizen's experiences on water supply, sanitation and solid waste services.

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Disparities Exist in Citizens' Perceptions of Service Delivery by Local Government Authorities in Tanzania
Odd-Helge Fjeldstad, Lucas Katera and Erasto Ngalewa, November 2008

This brief compares Tanzanian citizens' perceptions of service delivery by local government authorities between 2003 and 2006; summarising their perceptions of the overall quality of local services, as well as their satisfaction with services in the three key sectors of education, health and water.

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Know your service rights campaign
15 October 2008
The Know Your Service Rights Campaign is one of the four strategic thrusts identified to compliment and strengthen the government's drive to revitilise the promotion and implementation of Batho Pele within the public service as per the Cabinet resolution of the 04th of August 2004.
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Towards a Fifteen Year Review
1 October 2008
The Government today (1 October 2008) released the results of the Fifteen Year Review which it initiated in 2007. It takes stock of progress, since the attainment of democracy, in achieving the objective of improving the quality of life of all South Africans.
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Conference on Access to Development Funding for Local Government in Africa
17 September 2008
The declaration of the Conference on Access to Development Funding for Local Government in Africa, Johannesburg, 15-17 September 2008 and full summary of the conference outcomes
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Strengthening sub-national governance for poverty reduction: innovations and impact
11 September 2008
This Conference seeks to highlight the strategic and practical experiences, best practice, and lessons learned by prominent national organizations and international development agencies in promoting more effective and impactful sub-national governance aimed at reducing extreme poverty and inequality.…
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Aid, service delivery, and the millennium development goals in an economy-wide framework
Francois Bourguignon, Carolina Diaz-Bonilla, and Hans Lofgren, 1 July 2008
In many developing countries, achieving the Millennium Development Goals (MDGs) by 2015 will require significant increases in expenditures on social services and in foreign assistance.
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Fourth annual forum on reform and modernization of public administration and governance
Rapporteur: Prof C Thornhill, 16 June 2008
The Fourth Annual Forum on Reform and Modernization of Public Administration and Governance organized by CAFRAD was held from 16-17 June 2008 at Tangier (Morocco). The Forum was organised to open a discussion on the building of partnerships between the public and private sectors to improve public administration…
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Disabilities among refugees and conflict-affected populations: A resource kit for fieldworkers
June 2008
The World Health Organization (WHO) estimates that between 7 and 10 percent of the world’s population live with disabilities. As such, it can be assumed that between 2.5 and 3.5 million of the world’s 35 million displaced persons also live with disabilities. Among displaced persons who have fled civil…
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Participatory Water Monitoring: a guide for preventing and managing conflict
June 2008

Participatory water monitoring has an especially important role to play in reducing or avoiding water-related conflict in large-scale, intensive development projects. Conflict tends to arise in situations where expectations are not being met, information is not available, stakeholder engagement is…

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Devolution, accountability, and service delivery: Some insights from Pakistan
Zahid Hasnain, April 2008
This paper studies the relationship between devolution, accountability, and service delivery in Pakistan. It examines the degree of accessibility of local policymakers and the level of competition in local elections, the expenditure patterns of local governments to gauge their sector priorities, and…
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Participatory Budgeting in Peru: 2003-2008
Roger Salhuana Cavides, March 2008
Background 2000-2004 concerns Democracy, Growth of the economy and of government funds, and Concern for quality of government spending.
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African good practices which promote transparency, accountability and participation in municipal public expenditure management and service delivery
Hon. Musoni Protais , March 2008
Objectives of the paper: To present good African practices for policy reforms to promote: Transparency, Accountability and Participation in Municipal Public Expenditure Management and Service Delivery; and to deliberate on the challenges encountered and propose possible solutions for Africa good practices…
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Budget demystification and budget transparency in Malawi
Alfred WD Chanza, March 2008
Budget - Important instrument that every government uses.
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The social audit guide: a handbook for communities
Wanjiru Gikonyo, February 2008

This handbook is designed to assist community groups and individuals to understand the Constituency Development Fund (CDF) process and to provide information and skills on how to monitor these funds through a process known as social auditing.

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In the know: Using information to make better decisions
February 2008
When decision makers use information well, local public services improve.

The quality and cost of our local public services depend upon the decisions that many people make: users make choices; professionals exercise judgement; managers prioritise; and politicians allocate resources. Using information…
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Decentralisation and gender: Co-ordination and co-operation on maternal health issues in selected district councils in Tanzania
2008

This empirical study looks at coordination and cooperation within five district councils in Tanzania with a special focus on efforts to reduce maternal mortality.

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Some recent experience in Community Voice Card: An innovative tool towards assessing service delivery for MDGs
Neela Mukherjee, 2008
Community Voice Card (CVC) is emerging as a handy tool for peoples’ assessment of delivery of services by different agencies, whether government, non-government or private agencies. Peoples’ views are important as they are the main clienteles and stakeholders of the development process. The scope of…
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The use of quantitative and qualitative survey results to influence policy: The case of Participatory Service Delivery (PSDA) in Zanzibar
Slaus T. Mwisomba, November 2007
When the Revolutionary Government of Zanzibar (RGOZ) was reviewing its first generation Zanzibar Poverty Reduction Plan (PRSP) in its Swahili acronym MKUZA, it was found out that its M&E could only track inputs, outputs, outcome and impact. Inputs are the resources that are needed to implement plan activities.…
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Assessing and improving governance for results-based management: ensuring good governance for effective service delivery
Musoni Protais (Government of Rwanda), November 2007
  1. Ensuring Good Governance
    • Elements of Good Governance Programme
    • Partnerships
    • Legal Reforms
    • Decentralization Framework
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Blind Spot: Poverty and Social Impact Analysis
Elizabeth Stuart, September 2007
It seems impossible that the World Bank and International Monetary Fund (IMF) would give advice to developing countries without fully considering how it might affect the lives of poor people. Yet, despite it being a long-stated policy of both institutions to do so, and some recent progress on the part…
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Gender-responsive budgets in the commonwealth progress report: 2005-2007
September 2007
At the Commonwealth Finance Ministers Meeting in 2005, Ministers recognised the critical importance of gender-responsive budgets (GRBs) and the need for progress and sustainability on this issue. The Ministers therefore agreed to report on progress biennially at the Finance Ministers Meeting, with the…
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In search of land and housing in the New South Africa: The case of Ethembalethu
11 July 2007
A just-released World Bank case study outlines the difficulties poor communities face in accessing peri-urban land in South Africa that could have implications and lessons for similar communities in other countries facing spatial segregation issues. The study goes further and suggests policy and program…
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Ghana, Ethiopia and Cape Verde reports to UN ECOSOC's Annual Ministerial Review
July 2007
At its July 2007 meeting, these African countries (with Bangladesh, Barbados, Cambodia) tabled reports on MDG issues. The presentations focussed on: (a) successes and challenges identified through national consultative processes in the implementation of national development strategies designed to achieve…
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Gap between rhetoric and reality: Assessment report of the 100-Community Driven Development Project
July 2007
Government of Liberia’s initiative to decentralize national decision-making and spread state resources for the benefit of all Liberians, however well-intentioned, could be stalled and subverted in its puberty if the foundation is situated in sinking sand; if the initial steps begun are not critically…
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Budget Management and Public Financial Accountability
18 June 2007
The Collaborative Africa Budget Reform Initiative (CABRI) and the World Bank Institute (WBI) held a joint training programme between 18 and 22 June 2007 in Pretoria, South Africa.
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Local government discretion and accountability: A local governance framework
June 2007
Social accountability approaches are broad range of actions and mechanisms beyond voting that citizens can use to hold accountable the state and providers of public services. These approaches could be as simple as pressuring local governments to publish budgets, or more complicated, such as participatory…
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Figuring Out Accountability: Selected uses of official statistics by civil society to improve public sector performance
Christopher Scott, June 2007
The aim of this paper is to explore selectively how official statistics have been used by civil society organizations to hold public agencies accountable for service delivery and/or for the effective use of public resources. The analysis draws on case studies that illustrate (i) different ways in which…
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Figuring Out Accountability: Selected uses of official statistics by civil society to improve public sector performance
Christopher Scott, June 2007
Executive Summary

  • The aim of this paper is to explore by means of selected case-studies how official statistics have been used by civil society organizations to hold public agencies accountable for service delivery or for the effective use of public resources. It…
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Engaging the public in National budgeting: A non-governmental perspective
31 May 2007
  1. Budget experts everywhere complain that citizens’ seemingly unending appetite for more public services and benefits is not matched by a corresponding willingness to pay for them. The public does not seem to understand the need for short-term fiscal tradeoffs, let alone grasp the potentially…
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Citizen’s Report Card on Urban Water, Sanitation and Solid Waste Services in Kenya: Summary of results from Nairobi
May 2007

In 2006, a range of locally based stakeholders in Nairobi launched a Citizen Report Card (CRC) to obtain citizen's experiences on water supply, sanitation and solid waste services. The CRC tool is used to provide feedback to public service agencies on the strengths and weaknesses of their work. CRC's…

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Quando a integridade vacila
Geraldine Fraser-Moleketi, 4 May 2007
O romancista ganês Ayi kwei Armah, no seu primeiro e mais conhecido romance “Os Bonitos Ainda Não Nasceram”, descreve a vida de um anónimo trabalhador ferroviário que vive constantemente pressionado pela família e colegas de trabalho para aceitar subornos e envolver-se em actividades corruptas.
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Citizens’ Report Card on Urban Water, Sanitation and Solid Waste Services in Kenya
May 2007
This is a national summary of the Citizen’s Report Card (CRC) on water, sanitation and solid waste (i.e. rubbish) services undertaken in Kenya’s three largest cities - Nairobi, Mombasa and Kisumu in September and October 2006.
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Empowering the poor? Civic education and local level participation in rural Tanzania and Zambia
Satu Riutta, May 2007
This study examines the effects of civic education (CE) on local level participation among the rural poor. There is little extant knowledge of civic education’s effects among this group, although it represents the majority of citizens in many developing countries. It is important to understand what kinds…
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Minding the Gaps: Integrating Poverty Reduction Strategies and Budgets for Domestic Accountability
April 2007
By integrating their poverty reduction strategies, national budgets, and the corresponding reporting processes, low-income countries can strengthen domestic accountability and the implementation of pro-poor policies. This study, based on case studies in nine low-income countries (Uganda, Tanzania, Rwanda,…
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Measuring and strengthening local governance capacity: the local governance barometer
Evan Bloom, Amy Sunseri, Aaron Leonard, 20 March 2007
Those working to achieve the Millennium Development goals increasingly recognize good governance as a fundamental requirement for reducing poverty and achieving sustainable human development. With decentralization and devolution efforts on the rise in many countries, the ability of local officials to…
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Accountability and service delivery in Southern Africa: The case for rights-based social accountability monitoring
5 March 2007
The Centre for Social Accountability (CSA), based at Rhodes University in South Africa, is committed to the institutionalisation of the right to social accountability and the realisation of social and economic rights through the effective management of public resources. It seeks to achieve this by generating…
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Partnerships for service delivery
March 2007
Can partnerships offer solutions that will help to improve access to basic services? If they can, what does it take to make partnerships work, and to grow the capacities not only of individual actors, but also of the relationships between them?

There is a lot of rhetoric around the issue of…
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Declaration of the 2nd Pan African meeting of national anti-corruption bodies
24 February 2007
We, the representatives of the National Anti Corruption Bodies in Africa, attending the 2nd Pan African Meeting of National Anti-corruption Bodies held in Johannesburg, South Africa at Emperor’s Palace from 23rd to 24th February 2007;

Concerned about the negative effects of corruption on the…
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Angolan Citizens’ Participation Initiative
2007
The Angolan Citizens Participation Initiative (IPCA/ACPI) was a 20-month program designed by America’s Development Foundation and funded under USAID Cooperative Agreement 690-04-00025. The Initiative took place in fourteen communities of the Planalto region in Angola. Activities contributed to participatory…
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Budget, state and people: budget process, civil society and transparency in Angola
J. Isaksen; I. Amundsen; A. Wiig , 2007
This paper explores issues around budget governance in Angola by pointing out the obstacles and opportunities for increased transparency and popular consultation in the prioritisation of state expenditure. The paper reports on issues arising at the political and institutional level, the budget process…
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The politics of service delivery in democracies: better access for the poor
Edited by Shantayanan Devarajan and Ingrid Widlund, 2007
Clean drinking water, primary education, preventive and curative health facilities are all fundamental for human development and well-being. Yet, as the World Development Report 2004 demonstrated, the provision of such vital services in developing countries is typically skewed in favour of the non-poor.…
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Rwanda: Turning Vision 2020 into Reality
2007
Since 2000, Rwanda has embarked on a development phase which focuses on poverty reduction, economic growth and strengthening of democratic governance. It is in this respect that the new National Human Development Report 2007 looks at the long-term human and economic development challenges facing Rwanda…
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Local democracy, good governance and delivering the MDGs in Africa; Report of the Africa Regional Symposium held in Kampala, Uganda, April 2006
2007

This symposium was an important staging point in reviewing the role of Africa local governments in delivering the Millennium Development Goals (MDGs). The symposium's overall objective was to help strengthen local governance in Africa to enable local authorities to deliver more effective and accountable…

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Participatory Development Management: the effective way to achieve development?
2007
The Pan Africa 2000 Network (A2N) is a Civil Society Organisation (CSO) comprising of 14 National Organisations1 working with rural communities through various interventions in partnership with many stakeholders including government departments, research and training…
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Building Blocks of Social Accountability
Continental Shift in Social Accountability
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