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  Toolkits and methodologies
Ensuring service delivery through community monitoring of health services in 30 health centers in Tonk district of Rajasthan
29 July 2010

Community-based monitoring is a part of National Rural Health Mission but it is not taking place. Lack of delivery of services at the Primary Health Centres has become the reason for apathy among villagers towards the PHCs. Meanwhile, the business of quacks is on rise. People with any serious disease…

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Social accountability: Tools and mechanisms for improved urban water services
Written by Yael Velleman, Supported by Timeyin Uwejamomere, Mary O’Connell, Tom Slaymaker and the Policy and Campaigns Department at WaterAid, June 2010

The WaterAid paper Water utilities that work for poor people - increasing viability through pro-poor service delivery discussed the need for specific pro-poor measures to ensure water service provision to poor urban populations.

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Building Public Support for Anti-Corruption Efforts: Why Anti-Corruption Agencies Need to Communicate and How
By Elaine Byrne, Anne-Katrin Arnold and Fumiko Nagano, May 2010

The rise of corruption as an issue on the international agenda is recent; and, in a relatively short period of time, it has achieved significant importance. Initially a marginalized element in international aid programs, corruption is now regarded as a dynamic feature on the development agenda. As…

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Social Accountability in Africa - Practitioners' Experiences and Lessons
Edited by Mario Claasen and Carmen Alpín-Lardiés with Victoria Ayer (SAIIA), 12 May 2010

It is our great pleasure to introduce the inaugural edition of the Affiliated Network for Social Accountability (ANSA-Africa) Social Accountability in Africa volume, produced under the auspices of the ANSA-Africa World Bank-funded development grant facility.

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Advocating for the National Strategy for the Development of Statistics: Country-level Toolkit
May 2010

The Country-level Advocacy Toolkit aims to help NSS managers and statisticians in developing countries start their own advocacy work and to demonstrate the advantages of planning advocacy systematically. It gathers, in a single package, advocacy methodology, tools, tips and messages.

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Kit de sensibilisation
Costanza de Toma avec la collaboration de Rose Wanjiru, April 2010

Le Forum sur l’efficacité du développement des OSC - ou Open Forum - est un processus international mené par les OSC dont l’objectif est de définir un cadre global d’efficacité des OSC pour le développement. A cette fin, il réunira les OSC et d’autres acteurs du développement, notamment les gouvernements…

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Outreach Toolkit
Costanza de Toma with the contribution of Rose Wanjiru, April 2010

The Open Forum for CSO Development Effectiveness is an international CSOdriven process towards defining a global development effectiveness framework for CSOs. To this end, it will bring together, between mid-2009 and mid-2011, CSOs and other development actors, including governments and official donors,…

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Making the MDGs work better for women: implementing gender-responsive National Development Plans and Programmes
2010

Recent decades have seen great advances in gender equality at national and global levels, particularly since the 4th World Conference on Women in Beijing in 1995. Today, issues of gender equality and women’s empowerment have been taken into account in many national planning systems and…

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Making aid work: towards better development results
Alessandro Motter, Aidan Cox, March 2010

Parliaments and parliamentarians have a crucial role to play in ensuring that governments are accountable for the decisions that they make about how resources - including aid - are spent. The scope parliaments actually have to play this role varies widely. Some parliaments benefit from large resources…

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E-Learning toolkit on the Citizen Report Card (CRC) methodology
2010

The CRC methodology is based on the premise that feedback on service quality, collected from communities with the help of a sample survey, provides a reliable basis for communities and local governments to engage in a dialogue and partnership action to improve the delivery of public services.

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The basics of integrity in procurement
Kari Heggstad, Mona Froystad and Jan Isaksen, 23 February 2010

This guide gives an overview of central issues on anti-corruption and procurement. Practitioners can use the guide to get a basic understanding on how corruption might occur in procurement, why mitigating corruption in procurement is important, where the risks are and how to address the risks.

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Comparing quantitative results from three different methods: do they tell the same story?
February 2010

This Briefing Note explores the experience from two studies in the Maldives and in Jamaica. In both studies a combination of qualitative and quantitative methods was used, linked by a scorecard approach.

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Budgeting for children in Africa: concept and framework for analysis
Shimelis Tsegaye and Yehualashet Mekonen, 2010

To inform the writing of the African Report on Child Wellbeing 2011, a number of technical papers on budgeting and related topics were written by ACPF experts and other renowned scholars who are knowledgeable on the subject. This publication entitled "Budgeting for Children in Africa: Concept and…

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Social Audit toolkit for BSUP and IHSDP schemes under Jawaharlal Nehru National Urban Renewal Mission (JnNURM): A handbook: Version 1
January 2010

The Jawaharlal Nehru National Urban Renewal Mission (JnNURM), launched on 3rd December 2005, is the flagship programme of Government of India to address the problems of infrastructure and basic services to the poor in cities and towns in a holistic manner. It comprises two broad segments, namely (i)…

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Monitoring and Evaluation Programme of the African Plan of Action to Accelerate the Implementation of the Dakar and Beijing Platforms for Action
30 November 2009

The Capacity Building Component constitutes one of the 3 components of the Monitoring and Evaluation Programme that is centred around the implementation of the African Plan of Action to accelerate the implementation of the Dakar and Beijing Platforms for Action. It is planned to prepare and facilitate…

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Methodological Toolbox on the Right to Food
2 November 2009

The purpose of the Methodological Toolbox is to provide a practical aid for the implementation of the Right to Food Guidelines. It contains a series of analytical, educational and normative tools that offer guidance and hands-on advice on the practical aspects of the right to food.

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A users' guide to measuring local governance
Alexandra Wilde, Shipra Narang, Marie Laberge, Luisa Moretto, 2009

This Guide is intended to respond to an increasing demand from UNDP Country Offices and a wide range of national stakeholders for guidance on the multiplicity of tools and methods that are being used to measure, assess and monitor governance at the local level. The Guide uses the term ‘local governance’…

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Our water, our waste, our town: supporting civil society to engage in urban water and sanitation reforms
22 October 2009

Our water, our waste, our town is a guidance and training manual for civil society organisations showing methods and tactics that can be used in taking action to reform urban water and sanitation utitilies.

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Measuring Public Administration Performance
June 2009

This Guide is intended to respond to an increasing demand from UNDP Country Offices and a wide range of national stakeholders for guidance on the multiplicity of tools and methods that are being used to measure, assess and monitor the performance of public administration (PAP). There is also a growing…

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Health Systems Assessment Approach: A how-to manual
23 March 2009

As the global community continues to scale up HIV/AIDS, tuberculosis, malaria, and maternal and child health services in low-resource countries, it is giving increased attention to the country health systems that are expected to deliver these services.

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HIV/AIDS Expenditure Tracking: Linking two frameworks to inform policy and programming
23 March 2009

The amount of resources available to support HIV/AIDS programming has increased greatly because of resource mobilization efforts made by global initiatives, national governments and local organizations.

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USAID: Anticorruption assessment handbook
28 February 2009

USAID's 2005 Anticorruption Strategy signaled a clear recognition that new approaches need to be taken by host country governments, their civil society and business communities, and international donor organizations to address corruption as a serious obstacle to development. Corruption is both the…

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Monitoring and evaluation toolkit: HIV, tuberculosis, malaria, and health systems strengthening
February 2009

National programs for controlling HIV, TB and malaria require support from public and private organizations for health systems strengthening. This is based on the widespread basic premise that only through building and strengthening health systems will better health outcomes be secured.

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A Budget Guide for Civil Society Organisations Working in Education
11 February 2009

Budgets can be complex documents. Many people feel intimidated by budget work, assuming that it requires very technical skills. The reality is that budget work can be straightforward. While some budgets are more sophisticated than others, the bottom line is usually simple. Using basic arithmetic,…

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L’égalité dans les budgets: pour une mise en oeuvre pratique
2009

Le but de cette publication est de servir de guide à la pratique de l’intégration d’une perspective de genre dans le processus budgétaire. Il ne s’agit pas d’un livre d’initiation. Il existe beaucoup de publications qui expliquent les raisons, l’environnement et l’histoire de l’intégration d’une perspective…

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Gender budgeting: practical implementation handbook
2009

The focus of this publication is to act as a guide to the practice of gender budgeting. It is not a first-step book. There are many publications which articulate the rationale for, the background to and the history of gender budgeting and a sample of these are listed toward the end of the handbook…

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Model de cursus pour une formation au journalisme
2 October 2008
De l'UNESCO sur le wiki de cursus de journalisme
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Model curricula for journalism education
2 October 2008
The UNESCO wiki on journalism curricula
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Using representative opinion surveys in the African Peer Review Mechanism process
Robert Mattes, October 2008

The opinions of the general public are as important as those of the elite if a country wishes to achieve a comprehensive self-assessment process in terms of the African Peer Review Mechanism (APRM). But gathering and measuring the opinion of ordinary people is not a simple matter.

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Engaging Communities and Civil Society Organisations in Public Expenditure Tracking Activities: A Training Guide
September 2008

This Training Manual contains session guides and reference notes for use in PETS training. The training sessions focus on matters of Planning and Budgeting Process in Tanzania, Public Expenditure Tracking Methodology and the role of different stakeholders in enhancing public financial accountability…

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Health systems governance: toolkit on monitoring health systems strengthening
June 2008

Governance in health is increasingly regarded as a salient theme on the development agenda. The increased interest in governance has been driven by the need for greater accountability, arising from both increased funding and a growing demand to demonstrate results. An intrinsic aspect of governance,…

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The social audit guide: a handbook for communities
Wanjiru Gikonyo, February 2008

This handbook is designed to assist community groups and individuals to understand the Constituency Development Fund (CDF) process and to provide information and skills on how to monitor these funds through a process known as social auditing.

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In the know: Using information to make better decisions
February 2008
When decision makers use information well, local public services improve.

The quality and cost of our local public services depend upon the decisions that many people make: users make choices; professionals exercise judgement; managers prioritise; and politicians allocate resources. Using information…
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Linking budget analysis with aid advocacy: how civil society groups can monitor donor budget support
February 2008
Citizens have for many years demanded the right to scrutinise public budgets and play a part in how public money is allocated. In developing countries that are aid dependent there is an extra dimension to this budget work – decisions made by international financial institutions and bilateral donors.…
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Welcome to Mobiles in-a-box: Tools and tactics for mobile advocacy
2008

Mobiles in-a-box from the Tactical Technology Collective is a collection of tools, tactics, how-to guides and case studies designed to help advocacy and activist organisations use mobile technology in their work.

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Our money, Our Responsibility: A citizens' guide to monitoring government expenditures
Vivek Ramkumar, 2008
The International Budget Project (IBP) is pleased to announce the release of its latest publication, "Our Money, Our Responsibility: A Citizens' Guide to Monitoring Government Expenditures." This Guide documents pioneering methodologies used by civil society organizations around the developing world…
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Participatory budgeting in Africa - Volume II: Facilitation Methods
2008
This Companion is aimed at helping local governments in Africa and other stakeholders to prepare for, design, initiate and manage a participatory budgeting process, by training key actors who initiate the budgeting processes. Hence, the targeted audiences of the Companion are the facilitators or persons…
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Participatory budgeting in Africa - Volume I: Concepts and Principles
2008
This Companion is aimed at helping local governments in Africa and other stakeholders to prepare for, design, initiate and manage a participatory budgeting process, by training key actors who initiate the budgeting processes. Hence, the targeted audiences of the Companion are the facilitators or persons…
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Some recent experience in Community Voice Card: An innovative tool towards assessing service delivery for MDGs
Neela Mukherjee, 2008
Community Voice Card (CVC) is emerging as a handy tool for peoples’ assessment of delivery of services by different agencies, whether government, non-government or private agencies. Peoples’ views are important as they are the main clienteles and stakeholders of the development process. The scope of…
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Are you being served? New tools for measuring service delivery
December 2007
Improving service delivery for the poor is an important way to help the poor lift themselves out of poverty. Are You Being Served? is a new volume by the World Bank that presents and evaluates tools and techniques to measure service delivery and increase quality in health and education. The authors highlight…
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Generating genuine demand with social accountability mechanisms
November 2007
The World Bank’s Communication for Governance and Accountability Program (CommGAP) held a workshop entitled Generating Genuine Demand with Social Accountability Mechanisms in Paris, France, in November 2007.
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Social audits for strengthening accountability: building blocks for human-rights based programming
2007

This note is an attempt to analyze the instrumental value of social audits in guiding programming from the perspective of human rights-based approaches (HRBAs). In the documentation of experiences and programmes that incorporated HRBAs in several Asia-Pacific countries between the years 2004-2005,…

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Impact assessment, community involvement and the Pratham India Project
22 October 2007
Started in the slums of Mumbai in 1994, Pratham was created to augment the role of the government and the citizens in implementing and furthering universal primary education. The organization is based on a triangular partnership between government, the corporate sector and the citizens, and since inception,…
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Transparency and the International Monetary Fund: a guide for civil society on getting access to information from the IMF
October 2007
The International Monetary Fund (IMF) plays an instrumental role in defining economic policy for countries that borrow from it. It is a powerful organization in setting standards and norms for the global community, including advocating for fiscal transparency. At the same time it does not fully meet…
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The Primer: ‘Human Rights and the Millennium Development Goals - Making the Link’ and WebPortal ‘HuRiLink’
1 October 2007
Two tools on Human Rights and the MDGs: The Primer- Human Rights and the Millennium Development Goals- Making the Link and the WebPortal- HuRiLink. These tools have been designed to support development practitioners effectively link human rights and the Millennium Development Goals (MDGs). They respond…
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Accountability and service delivery in Southern Africa: The case for rights-based social accountability monitoring
5 March 2007
The Centre for Social Accountability (CSA), based at Rhodes University in South Africa, is committed to the institutionalisation of the right to social accountability and the realisation of social and economic rights through the effective management of public resources. It seeks to achieve this by generating…
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Planning and Budgeting: Linking Policy, Planning and Budgeting
5 February 2007
This note summarizes the key issues related to improving planning and budgeting in public organizations, as background for the planning and budgeting sessions at the Hanoi Roundtable for Development Results.
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Municipal Finance / Participatory Budgeting
2007
The Urban and Local Government program provides city officials with a platform with which to learn and explore in great detail key aspects of urban management. The program consists of core courses targeting city managers, local level policymakers, urban planners and directors of training institutes.…
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From poverty to dignity: a learning manual on human rights based development
2007
This manual is for facilitators who believe in learner-centred participatory methodologies of learning.
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Influencing APRM: a checklist for civil society
2007
The African Peer Review Mechanism (APRM) represents a valuable opportunity for civil society to get key problems and solutions on the national agenda. It can be a useful advocacy tool to stimulate a more inclusive national debate on policy and to ensure implementation of government policy. However, the…
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How to Build M&E Systems to Support Better Government
Keith Mackay, 2007
Governments in a number of developing countries are devoting considerable efforts to strengthening their monitoring and evaluation (M&E) systems and capacities. They are doing this to improve their performance -- by ensuring that policy making, budget decision making, management, and accountability are…
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The Logframe Handbook: A logical framework approach to project cycle management
2007
The Logical Framework (Logframe) has been in use at the World Bank since August 1997, when it became a standard attachment to the Project Appraisal Document for investment operations. Created in 1969 for the U.S. Agency for International Development, it was used widely throughout the bilateral donor…
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Community Based Performance Monitoring (CBPM): Empowering and Giving Voice to Local Communities
Thindwa J, Edgerton J & Forster R, 2007
Community Based Performance Monitoring (CBPM) was developed in The Gambia with support from the World Bank as one element in its efforts to help improve governance and enhance development outcomes through social accountability. Building on the Community Scorecard Process developed by CARE International…
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Civic engagement in public policies: a toolkit
2007
This toolkit, by the UN Department of Economic and Social Affairs (UNDESA), provides guidance and step-by-step approaches on successful methodologies and techniques for effective social mobilization programmes in the public sector. It draws lessons from various cases around the world, describing strategies…
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Monitoring government policies: A toolkit for civil society organisations in Africa
2007
About the toolkit project

This project was started by the three agencies with a view to supporting partner organisations, particularly church-based organisations, to hold their governments to account for the consequences of their policies. This toolkit specifically targets African partners,…
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At the heart of change: the role of communication in sustainable development
2007
In this landmark publication commissioned by the UK Department for International Development, Panos London sets out what we believe should be the role of communication in long-term, sustainable development.
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Toolkit: Disseminating research online
2007
This toolkit provides broad tips and practical suggestions for communicating academic research using the internet. It draws on best practice for web strategies from the information and commercial worlds, especially selected to help the successful electronic dissemination of your research.
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Building and Maintaining Networks and Coalitions
2007
This guide to Building and Maintaining Networks and Coalitions grew out of Pact Tanzania's experience in implementing the Tanzania Advocacy Partnership Program (TAPP). The material and lessons learned have come from a number of sources as well as from Pact's NGO partners.
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Child participation in education initiatives: how-to guide
Carolyn W. Fanelli and Mildred Mushunje, 2007
This guide will show you the ways that some real-life organizations in Zimbabwe have made child participation happen.
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The Scorecard Toolkit: A generic guide for implementing the scorecard process to improve quality of services
2007
This tool kit has been designed to be used by many kinds of users from institutions operating in different sectors. The toolkit is generic in nature and can be applied in any sector, be it health, education, or agriculture. The tool can be used to facilitate good governance through promotion of participation,…
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M&E Fundamentals: A Self-Guided Minicourse
Nina Frankel, Anastasia Gage, January 2007
When you read that the prevalence of low birth weight in a country is 20%, have you ever wondered how this calculation was derived?
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Improving municipal service delivery & strengthening citizen engagement through citizen report cards
2007
The effectiveness of public management in the sphere of service provision depends significantly on citizens' access to the decision-making process. Taking into account the fact that in many sectors in Ukraine the government remains the sole service provider and, due to lack of competition, the stimuli…
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Governance and social accountability: Can ‘Community Based Performance Monitoring’ (CBPM) make a difference?
Dr. Fletcher Tembo, 18 September 2006
Presentation overview
  • MDGs: from the eyes of a child to the international community
  • Key argument
  • Definitions
    • Social accountability
    • Community Based Performance Monitoring (CBPM)
  • Challenges
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Capacity 21 Kendelevu Toolkit: A manual for trainers in participatory and sustainable development planning
September 2006
The purpose of this Toolkit is to introduce some methods for participatory planning which can be used to assist communities to formulate and implement their community action plans. The toolkit is designed for use by facilitators who will work with communities in their districts to help them through the…
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Communication for Empowerment: Developing media strategies in support of vulnerable groups
March 2006
This Practical Guidance Note aims to demonstrate that media can play a crucial role in empowering vulnerable and marginalized groups.
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Rwanda citizen report and community score cards
February 2006
The CRC and CSC study was commissioned by the Ministry of Local Government, Good Governance, Community Development and Social Affairs. The aim was to gather data and information on a pilot scale regarding how citizens rate the quantity and quality of services delivered in the health and education sectors.…
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Social accountability sourcebook - chapter 4: Social accountability and local governments
2006
This chapter is about social accountability and local governments. The main objective is to illustrate, through case examples, the most common strategies that citizens employ to hold local governments accountable for the fulfillment of their public duties and for their performance, besides voting with…
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Social accountability in development policy lending
2006
This chapter seeks to provide information and guidance to Bank staff on how to operationalize social accountability in DPLs – specifically on how to provide support to the design and implementation of social accountability reforms, processes and mechanisms in the context of DPL-supported policy reforms…
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Social accountability sourcebook - chapter 4: Participatory public expenditure management at the national level
2006
Participatory Public Expenditure Management (PPEM) is the process whereby citizens and civil society organizations (CSOs) influence or participate in the management of public expenditures.

PPEM has emerged over the past five years as an important means for involving citizens and civil society…
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Social accountability sourcebook - chapter 3: Methods and tools
2006
This section provides guidance on the methods and tools that are most frequently used to implement social accountability. These tools are used to improve different functions of the public sector – from the decision making processes that are conducted during policy and planning to accounting of outputs…
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Social accountability sourcebook - chapter 4: Social accountability in the health sector
2006
The 1993 World Development Report (WDR), Investing in Health,, described strengthening accountability as one of the core elements of health sector reforms. Since then, both participation and accountability have become increasingly popular and part of strategic plans for developing and transitioning…
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Social accountability sourcebook - chapter 2: Social accountability: what does it mean for the World Bank?
2006
This chapter provides a conceptual overview of social accountability and distinguishes it from traditional accountability mechanisms. It discusses the rationale for social accountability and the scope for its application in policy reform and improvement in the quality of service delivery. Underscoring…
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Gender Responsive Budgeting and Women's Reproductive Rights: A Resource Pack
2006

The Budgeting for Reproductive Rights resource pack was produced under a UNFPA/UNIFEM Strategic Partnership aimed at developing a Coordinated Approach for Effective Technical Assistance to Gender Responsive Budgeting (GRB). This partnership is intended to build the capacity of UNFPA's…

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Social accountability sourcebook - chapter 4: Social accountability in the education sector
2006
Participation and social accountability in the education sector are becoming increasingly important. Evidence shows that the majority of children, especially girls, the poor and the disabled and minorities, gain far less from school than they deserve. Many children in developing countries are leaving…
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Research and policy in development: RAPID toolkits
2006
Based on over five years of theoretical and case study research, RAPID has developed a simple analytical framework and a range of practical tools that can help researchers to make better use of research-based evidence in development policy and practice. But to use them effectively researchers need to…
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Developing & testing poverty assessment tools : results from accuracy tests in Uganda
November 2005
USAID commissioned the IRIS Center to develop, test, and disseminate poverty assessment tools which meet U.S. Congressional requirements for accuracy and cost of implementation. Accuracy tests of poverty indicators have been implemented by IRIS in Bangladesh, Peru, Uganda, and Kazakhstan. Comprehensive…
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Community Development Toolkit
2005
A key objective of the World Bank Group's Oil, Gas, and Mining Policy Division is to determine how extractive industry investments can better contribute to poverty reduction and sustainable development at both the community and country levels. The division is currently carrying out a sustainability work…
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Fighting poverty in South Africa: A civil society reader
Ebrahim-Khalil Hassen, January 2005
This resource book is an attempt to broaden the understanding of and explore issues around poverty and the strategies needed for the eradication of poverty and economic development in South Africa.
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Community-Based Planning and the IDP - Guide 2: Facilitator’s guide for Community-based planning
2005
The Municipal Systems Act, 2000, introduced the process of municipal planning for district and local municipalities and the Integrated Development Planning Process, through which Integrated Development Plans (IDPs) are developed. South Africa is committed to poverty eradication, and bottom-up, participatory…
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Social accountability in the public sector
2005
A growing number of authors and practitioners have offered civic engagement as a way to improve the accountability of public institutions and office holders to their constituencies. This paper and learning module attempt to clarify one aspect of the growing literature on civic engagement: society’s role…
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Good governance and change management: Toolkits for public managers
2005
Governance refers broadly to how power is exercised through a country’s economic, social, and political institutions to use the country's resources for socio-economic development. The process of governance encompasses the political, social and economic aspects of life which have an impact on each individual,…
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Social accountability: An introduction to the concept and emerging practice
Carmen Malena, with Reiner Forster Janmejay Singh, December 2004
This paper highlights the World Bank’s growing interest and involvement in social accountability initiatives, which derive from its core goals of promoting poverty reduction and effective and sustainable development. It addresses five fundamental questions: (i) what is social accountability; (ii) why…
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Ten Steps to a Results-Based Monitoring and Evaluation System: A Handbook for Development Practitioners
Jody Zall Kusek, Ray C. Rist, 2004
While the role of the state has changed and evolved during recent history, it is now readily apparent that good governance is key to achieving sustainable socioeconomic development. States are being challenged as never before by the demands of the global economy, new information and technology, and calls…
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Survey tools for assessing performance in service delivery
Jan Dehn, Ritva Reinikka, Jakob Svensson, 25 June 2003
It has become increasingly clear that budget allocations, when used as indicators of the supply of public services, are poor predictors of the actual quantity and quality of public services, especially in countries with poor accountability and weak institutions. At least four breaks in the chain can…
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AfDB supports accountability in Tunisia
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